Frequently Asked Questions
How much is a monthly subscription and what does it include?
Your monthly subscription of $16.99 allows unlimited access to all of Lisa's video library, including current and future uploads. When you subscribe, you will automatically receive a FREE 7-Day trial, so you will not be billed for your first month until after 7 days have passed.
How do I reset my password?
On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
How do I cancel my recurring subscription?
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Can I watch videos on my phone or tablet without using an app?
Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!
I need more help.
For additional help or questions, send a message to lisa@pacepilatesaz.com and one of our team members will be able to assist you further.
I am new to Pilates and/or exercise. Where should I start?
It is suggested that beginners start with the "No-Stress Strengthening" workout in the PACE category as it is designed to be the safest workout for all health needs and levels. Move on to level 1 & 2 videos in both the Corrective Exercise and PACE and Repertoire video categories as you feel you are progressing, getting stronger and can be more challenged. As always, if you are unsure as to using the exercise instruction provided on this site in relation to your own injuries, health conditions or needs, it is highly recommended that you seek advice from a clinical professional that knows your personal health history. Always listen to your own body and condition slowly. But keep it up!